Return & Refund policy
Introduction
Lush Haircare South Africa Pty) Ltd ( Registration number: 2022/369001/07) (Hereinafter referred to as “Be beautiful”, “we” or “us”) has made a commitment to deliver the premium hair products to customers. If you are unsatisfied with your purchase and would like to return the product to us, we will either exchange your product or credit your account. This policy applies for products only bought from the Be Beautiful Shopify store.
Order Completion
Once an order has been processed through the Be Beautiful Shopify store, the is order is deemed irreversible. Be Beautiful will not accept requests to amend order after order completion to ensure efficiency in the order process.
Modifications
Post-order modifications including but not limited payment method alterations or product exchanges, are not permissible. Customers requesting to exchange to an alternative product other than the product initial ordered are encouraged to place a new order.
Customer’s Responsibility
It is the responsibility of the customer to verify the accuracy of all order details including but not limited to payment method, product selection and shipping information prior to finalising the order. Be Beautiful is not liable for customer errors during the order process.
Process to return products
Within 10 (ten) business days after receiving the order, if you are dissatisfied with your product due to damages, defectives or an incorrect product and you want to return any item, please send an email to us with:
- The order number, tracking number, and waybill number
- The items name you wish to return.
- The reason for return.
- Photographic evidence of defect, damaged or incorrect product.
Within 2(two) business days of sending your return/refund email, our customer care team - bebeautifulsouthafrica@gmail.com will review your request and send you all the return instructions. Upon receiving of the return, the product will be investigated and validated. If the product is aligned with the return policy/requirements a credit or an exchange will be issued.
Credit will be processed within 21 (twenty–one) business days of when the email was sent.
Failure to follow any of these conditions could delay the processing of your return or result in its decline.
Refunds can be made in the following situations:
- Cancelled orders (before shipment);
- Orders returned to us and
- Returns (returnable items);
- Validated complaints of damaged, wrong, missing or expired products reported in a maximum of 10 (ten) days after order's delivery.
Products eligible for return
- Unopened, unused and sealed in their original packaging, including the protective cellophane or labels (if any)
- Damaged/broken during transportation
- Products purchased in promotion
- Not what your Ordered
Products ineligible for return
- Giveaways received during promotions e.g. including but not limited to bonnets, nail clipper set, t-shirts, pens, notepads
- Open & used products
- Issue with the products detected after the 10(ten) days of being delivered have passed.
Rules for Returns
For the return to be accepted, it is essential to respect the following rules:
- The product must be sealed in its original packaging, including the protective cellophane or labels (if any);
- If the product box has mark or seal, the seal or any other protection marks must be kept intact;
-
The product has to be with all items: samples, gifts, among others, respecting the original shipping conditions;
Exchanges
Exchanges are limited to defective, damaged items or incorrect products for identical alternative and is available for the same price as product originally purchased.
Exchanges will be processed once returned is validated. Exchanges will be processed for products that are
- Damaged/broken during transportation
- Undamaged products purchased in promotion
- Not what your Ordered
Failed Delivery
Orders shipped but not delivered
If an order gets returned to us due to unknown recipient, wrong or incomplete address, unclaimed order, delivery refused
- We can Ship the order again to new details - Customer needs to pay for shipping;
- Money refund will have shipping cost deduct to offset the expenses borne by the company;
- Email Customer Care - bebeautifulsouthafrica@gmail.com with your request;
Returned Orders due to issues unrelated with the customer are reshipped with no extra cost or refunded totally, depending on the customer’s preference.
If we fail to deliver your order within the specified time period reflecting on the confirmation email, you may request for a full refund without any cancellation fees.
Cancelled Orders
Cancellation fee equivalent to 10%(ten percent) of your total order amount will be applied to orders cancelled before it has been dispatched. This fee covers part of the handling and processing costs incurred by our team.
Product Unavailability
Due to unforeseen circumstances such as unavailability of product due to supply issues. Be Beautiful customer care will inform you and offer you a full refund or the option to switch your order to a different product of equal rand value without any additional charges.
Refund Conditions
Your refund will be processed within 21 (twenty-one) business days. It will be automatically issued to the original account used to make the purchase.
Kindly note for dispatched orders and shipping fees that were incurred by Be Beautiful, any refund will have shipping costs deducted to offset the expenses borne by Be Beautiful.
Specific types of coupons e.g. Percentage discount (10%) or Fixed amount discount (R100 off). If an order is cancelled prior to the delivery by you or Be Beautiful, the value of the fixed discount amount or percentage discount will be deducted from the purchase price and the balance will be credited to your account. We will additionally provide you with a replacement voucher worth the same value as the original voucher used.
What is the time period within which I can return the product?
10 (ten) business days after order is marked as delivered in the tracking page.
Returning shipping and charges
Shipping fees to return the items are at the customer's own expense
How long until the refund reflects?
Suggest days for money to reflect in account is 21 (twenty-one) business days subject to payment method utilized.
Health and Safety
Be Beautiful is not liable for individual reactions to products. It is advisable to discontinue use if irritation occurs. Seek medical advice if irritation ensues.
Policy Modification
The policy is subject to alterations without advance notice. For the latest information, refer to our Shopify website refund policy section.
